How Can Banks Help Customers Stop BEC?
We’ve all heard about BEC, and many of us have seen it impact our financial institutions first hand. Business Email Compromise (BEC), also known...
As I'm sure you all know the holidays are typically equated with big spending. Everyone is buzzing around in search of the perfect gifts. They're opening their wallets and pulling out cash or swiping their cards managing their accounts from their computers or their phones. Often this can lead to a love-hate relationship with their banks and credit unions. But you know what might just make them breathe a sigh of relief? Knowing that their financial institution has their back. That's why, even though it's the most wonderful time of the year, we need to remain always vigilant to protect not only ourselves and our customers.
I'm sure you all have been training your staff on phishing emails and social engineering, but how much do your customers know? Cyber Monday has some of the biggest sales of the season. Customers are receiving emails left and right on new deals, purchase confirmations, and package delivery statuses but can they tell if they're purchasing from a reliable site? What if they get an email asking them to update their card information because it didn't process correctly? A headache for your customers can really mean a headache for you if their information becomes compromised. So here are some tips to pass along to build your relationship with your customers and save yourself future headaches that way we can all enjoy the holidays season.
Too often customers panic thinking if they don't get whatever issue sorted out immediately their package won't arrive on time. So they rush to try to fix the problem throwing caution to the wind. Before that ever happens, let's show them these steps they can take and remind them we have their back.
We’ve all heard about BEC, and many of us have seen it impact our financial institutions first hand. Business Email Compromise (BEC), also known...
The holiday season is right around the corner, and that means it’s time for festive decorations and lots of quality time with our friends and family....
We're all human. Which, for better or worse, means that we are far from perfect. Now we can look at that one of two ways: Accepting the way things...